Terms and Conditions

1. About These Terms and Conditions

In these Terms and Conditions:-

i)“WE”, and “ Us” and “ Portable Power” mean Portable Power  Technology Pty. Ltd  and “You” means you the customer

ii)Products  means goods sold by Portable Power on this website.

iii) Price means the price at which the products are sold on this website.

iv) Order means an order for Products on this website.

These Terms and Conditions together with your order constitute the entire Contract between Portable Power and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless agreed on in writing or email by both parties.

2. Placing Your Order

You may place an Order by adding items to “the shopping Cart” on Portable Power website and clicking the “Check Out” button. When you place your order, we will issue you with an Order Number by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. Information contained on our website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any products. However we will endeavour to supply products which you have ordered. We will notify you that your order is being processed by sending you an Order confirmation via email. However, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Portable Power reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders at our sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept you Order after payment is received, we will advise you by email.  Generally, all orders are processed and fulfilled within one business day or the next working day when received after business hours.

3. Delivery  and  Acceptance

Delivery of your purchase is by Australian Post, FEDEX or other reliable courier companies. Where applicable, you will be provided with a delivery number where you will be able to track your order. Portable Power will make every effort to deliver your product within 3 to 6 working days and not later than 21 working days.  However, we do not guarantee that we will deliver within this time frame. We will deliver your order to the address as specified by you on the order Confirmation. Anyone at the delivery address who receives the goods will be presumed by Portable Power to be authorised to receive the goods. Where the goods include products in respect of which the law prescribes a minimum age for purchase, you must be over 18 years or such other minimum age as is prescribed by the law and you must ensure that a person is of that age or over to accept delivery of the goods. Title and risk of loss to all products will pass to you on delivery.

4. Returns

Portable Power believes in secure eCommerce environment and will provide a 30 days money back guarantee if you are not satisfied with our products. In order to be eligible for the money back guarantee, we must be notified within 14 days of your order being dispatched. You may email us at sales@portablepower.net.au within the stipulated time frame. 

5. Refund Policy

You may be entitled to a credit, provided you return the item to us within 30 days of your order being dispatched. The item must be returned to us in brand new condition, with the packaging and item being exactly as it was when you received it. This includes the return of the original packaging including labels and tags still being attached where applicable.  Return Postage is at your expense and responsibility. Portable Power takes no responsibility for the returned product and only when we have received your returned item, we will process the credit refund. We will refund any items damaged in transit, at our cost just as soon as we receive the damaged item back. It would also be very helpful if you were able to include some digital pictures of the damage so we may be able to assess it and process your refund or replacement rapidly. If the products are found to be defective upon arrival or after delivery and a valid claim is received by Portable Power within 7 days of delivery, we will refund you the purchase price of the product.  Should you contact us outside the 14 days period, we will consider each claim on a case to case basis base on its merit. Where we agree to refund you the purchase price of the product, you must first return the defective product to us at your own cost in its original packaging.

Under no circumstances will any refund or replacement be considered if Portable Power found that the products have been tampered, damaged, or altered or modified by you after delivery.                           

6. Payment Methods and Processing

You must pay the applicable price for the relevant products, the delivery and handling fees, as specified in the order confirmation and any applicable taxes such as Goods and Services Tax.

Your order and credit card details are safe and secure. All personal and credit card information provided to Payment gateway is encoded using Secure Sockets Layer (SSL Technology, an encryption protocol that protects data as it travels over the internet. Portable Power can only accept payments using the Electronic Fund Transfer (EFT) , eWay and Paypal.

Your Credit Card information will be processed by the payment provider that you select during the check –out process. These are eWay or Paypal both are PCI DSS Compliant payment service providers. Portable Power does not store your credit card data in our website or web servers.

7. Products

All products are sent to you in good condition and packaged correctly where that is required.

8. Images and Specifications

Whilst Portable Power makes every reasonable effort to present accurate information on this website, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.

Images that are displayed on the Portable Power website are for information and marketing purposes and do not represent the actual contents of a product. Please refer the detail product description and the additional product information for specifications. The features and functions of individual products may be changed or updated from time to time.

9. Our Liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of product (s) in question.

10. Privacy Policy

Portable Power regards customer privacy as an important part of our relationship with our     customers. The following privacy policy applies to all Portable Power customers and conforms to internet privacy standards. If you have questions or concerns regarding this statement, please email us at sales@portablepower.net.au

Your personal information is treated with the greatest of care. Sensitive payment information such as credit card details are never stored on the internet with our system.

Information we collect and hold

In the process of your order, we are likely to collect some of your personal information. The type of personal information we collect always include your name, your delivery address, email address, telephone/mobile numbers and products you purchase from us.

Use of Collection Information

The primary use of the personal information we collect about you will be used solely for the purpose of processing your order and communicating with you about:-

Returns and refunds

Emailing tax invoices

Delivery of the products you have purchased

Dispatch and tracking information